Mediation is a structural negotiation process
with a neutral mediator involved.
The role of a neutral mediator is to help stakeholders understand their situation and reach a solution that satisfies interests of both conflicting parties. It may include assisting the parties in finding agreements, dispute resolution, establishing effective communications, building or improving relationship, or all this together.
Mediator doesn't take sides of conflicting parties. Mediator is impartial with neutral position.
Basic principles of mediation:
Voluntary participation in the process
Confidentiality of the process
Neutrality, impartiality and independence of mediator
Self-determination of the parties (the parties make their own decisions)